Cherry Side Lift Ottoman With Headboard

We are pleased to offer a complimentary Two-Man delivery service to your room of choice through our trusted partner, Furdeco. Furdeco is a specialist home delivery service that focuses on providing exceptional service. Alternatively, if you prefer, we can leave the goods in the entrance of your property or in a secure location outside upon request.

Why Furdeco?

Based on our extensive experience, we have chosen not to use national couriers for our deliveries. Instead, we rely on Furdeco, an independent delivery company. Furdeco provides a premium Two-Man Delivery Service that ensures your goods are handled with utmost care and attention. Their professional delivery teams are committed to delivering your ordered products in the best possible condition.

You can reach our logistics partner, Furedeco, during their operating hours, Monday to Friday, from 9:00 am to 5:00 pm, using the following contact details:

Telephone: 0121 285 5255

Delivery

Once you’ve ordered and paid for your items, our customer service team will call you to arrange a convenient date for free delivery.

How long does delivery take?

We do our absolute best to deliver within 10 working days. If you live somewhere remote or difficult to reach, it might take us a bit longer, but we’ll always let you know when you make your order.  

Will you give me an exact delivery time?

We’ll give you a four-hour time slot, usually between 7am and 7pm, Monday to Friday. If it’s outside these times, we will let you know. 

Do you redeliver?

If your delivery has been scheduled and you miss it, there will be a cost of £75 for redelivery. Before we can reschedule your delivery, the redelivery fee will need to be paid in full. For more info, call 0330 122 5325 or email hello@offtobed.co.uk

Can you deliver to the room of my choice?

We always have two people to deliver your items, and they’ll always try to bring your items to your preferred room. 

Where do we deliver?

We deliver to mainland England, Scotland and Wales. Delivery to remote areas may take a little longer. We don’t yet deliver to Northern Ireland, the Isle of Man or the Channel Islands. 

If you want your items sent further afield, we can deliver to an international shipping depot for onward transport. 

Where we do not deliver?

We do not deliver any of the postcodes below because of significant delivery cost. 

"AB1, AB10, AB11, AB12, AB13, AB14, AB15, AB16, AB2, AB21, AB22, AB23, AB24, AB25, AB3, AB30, AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB39, AB4, AB41, AB42, AB43, AB44, AB45, AB5, AB51, AB52, AB53, AB54, AB55, AB56, AB9, AB99, DD1, DD10, DD11, DD2, DD3, DD4, DD5, DD6, DD7, DD8, DD9, IV1, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV2, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV3, IV30, IV31, IV32, IV33, IV34, IV35, IV36, IV4, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV5, IV51, IV52, IV53, IV54, IV55, IV56, IV6, IV63, IV7, IV8, IV9, IV99, PA1, PA10, PA11, PA12, PA13, PA14, PA15, PA16, PA17, PA18, PA19, PA2, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA3, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA4, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA5, PA6, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA7, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA8, PA80, PA81, PA82, PA83, PA84, PA85, PA86, PA87, PA88, PA9, PA98, PH1, PH10, PH11, PH12, PH13, PH14, PH15, PH16, PH17, PH18, PH19, PH2, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH3, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH4, PH40, PH41, PH42, PH43, PH44, PH49, PH5, PH50, PH6, PH7, PH8, PH9,KW1, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, KW2, KW3, KW5, KW6, KW7, KW8, KW9, KA27,GY1,GY2,GY3,GY4,GY5,GY6,GY7,GY8,GY9,GY10,JE1,JE2,JE3,JE4,JE5".

Do you offer assemble and recycling?

Streamline your "Off To Bed" delivery by taking advantage of our additional service options provided by Furdeco. These can be purchased as part of the checkout delivery upgrade or by visiting,

https://www.offtobed.co.uk/collections/delivery-upgrades

Bed build and installation services

* Removal of packaging - click here

* Bed build & installation - click here

* Bed build, installation & removal of packaging - click here

* Mattress removal & recycling - click here

* Bed frame or base removal and recycling - click here

* Bed frame or base removal and recycling - click here

* Bed Build & Installation Flat Pack Bed Frame - click here

Checking your items will fit

Make sure that you’ve measured up your space before you make a purchase so you know it will fit once it’s assembled. Check the exact dimensions of the bed you’re buying – you’ll find them on the product page. Sometimes it helps to use masking tape on the floor to mark out where your bed will go – that way you can tell how much space you’ll have. 

Please measure door frames and stairwells before you make an order to make sure large mattresses and bulky items can be brought through the house. We can’t be responsible for any items that won’t fit. Don’t get rid of your old bed or mattress until you’ve received your new one.

Please verify the product's dimensions before to placing your order to guarantee that the items will fit in your home. If our delivery team are unable to complete the delivery due to access restrictions, a restocking fee equal to 50% of the original purchase value will be charged to cover the costs of transportation, production, and administration.

If there is anything you aren’t sure about, give our customer service team a call on 0330 122 5325. 

Accessing your property

If you think our delivery vehicle might have difficulty getting to your house, please let us know when we contact you to arrange delivery – we’ll work with you to try to find a solution. 

You may want to cover your floors before we deliver to your house. It’s a good idea to remove any ornaments or pictures that might get knocked too.

Changing your delivery 

You can change your delivery slot if you need to – just let our customer service team know at least 24 hours before the scheduled delivery. If you need to change your delivery less than 24 hours before your booked slot, there will be a £75 charge.  

To change your delivery slot, contact our customer services team on 0330 122 5325.

What happens when we can’t deliver?

• You will need to be home for us to deliver the items. If you aren’t in when we deliver there will be a £75 re-delivery charge.

• If it’s not safe to deliver to the agreed delivery point, or doing so might damage the item or your property, we will leave your items at the nearest safe place. 

• If we can’t safely deliver to your home at all because of access limitations, there may be a fee of up to 50% for each item purchased. 

• If we can’t deliver because of other circumstance that are beyond our control, like road closures or vehicle breakdown, we’ll get in touch with you to rearrange the delivery.

Returns and refunds

We want you to be delighted by your Off to Bed purchase. If you aren’t, we’d like to help. 

Changing your order

You can make any changes within 24 hours of placing your order for UK made products. Please do inform us your change by email or phone call within 24 hours of the order.  Please email hello@offtobed.co.uk or call 0330 122 5325.

Cancelling your order

You can cancel your order up to 24 hours before your delivery slot, and you’ll be given a complete refund within 30 days. 

Returns after delivery

You can return your bed, mattress or headboard within 7 days after delivery, as long as the item is unused, in its original condition and in its original packaging. A 50% restocking fee applies to refunds. This will be deducted from the refund amount.

Faulty products

Usually our products will arrive in tip-top condition. If it’s less than perfect, get in touch with us straight away and we’ll get it sorted. 

Contacting us about refunds and returns 

To cancel your order, make a return, exchange your mattress or let us know about a faulty product, contact the customer service team on hello@offtobed.co.uk or call 0330 122 5325 between 9am-5pm, Monday to Friday.